Shipping Policy

Last Updated: September 3, 2026

Store Name: fostania.shop

This Shipping Policy explains the shipping, order processing, delivery, tracking, cancellation, and related procedures for fostania.shop.

1. Business Days and Order Processing Cutoff

Our business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

Order processing times are estimates and may vary depending on order volume, payment verification, product availability, and other operational circumstances.

2. Order Processing and Dispatch

Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been verified.

Order processing may include:

• Payment and order verification

• Product picking and preparation

• Packaging

• Shipping label creation

• Handover to the shipping carrier

An order is considered dispatched after the package has been handed over to the applicable carrier and accepted into the carrier's shipping system.

Please note that creating a shipping label does not necessarily mean that the package has already been picked up by the carrier.

3. Shipping Costs and Estimated Delivery Time

We currently provide free standard shipping throughout the United States.

Estimated shipping timeline:

• Order processing: 1–3 business days

• Carrier transit time: 6–9 business days

• Estimated total delivery time: 7–12 business days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our control.

4. Shipping Delays and Order Cancellation

While we make reasonable efforts to process and ship orders within the estimated timeframes, delays may occasionally occur.

Potential causes of delays include:

• Severe weather

• Carrier disruptions

• Transportation delays

• High shipping volumes

• U.S. federal holidays

• Incorrect or incomplete shipping information

• Other circumstances beyond our reasonable control

If an order has not yet been shipped, customers may contact us to request cancellation.

Once an order has been shipped, cancellation may no longer be possible.

5. Shipping Destinations and Restrictions

We currently ship orders to addresses within the United States.

Customers are responsible for providing complete and accurate shipping information during checkout, including:

• Full recipient name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State

• ZIP code

We are not responsible for delays, failed deliveries, or additional carrier charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

6. Tracking Information

Once an order has been shipped, tracking information will be sent to the email address provided by the customer during checkout.

Tracking information may require some time to become active after the carrier receives the package.

Once the package has been handed over to the carrier, transportation and delivery are primarily controlled by the carrier.

Customers may use the tracking information provided to monitor the progress of their shipment.

7. Split Shipments and Multiple Packages

Depending on product availability, warehouse operations, or order characteristics, an order may occasionally be shipped in multiple packages.

If an order is shipped separately, customers may receive multiple tracking numbers and separate delivery notifications.

Each package may arrive at a different time.

8. Shipping Address Changes

Customers should carefully review their shipping information before completing checkout.

If you need to change your shipping address, please contact us as soon as possible at:

Email: info@fostania.shop

We will make reasonable efforts to accommodate an address change before the order is shipped.

Once an order has been dispatched, we may be unable to change the delivery address.

9. Failed Delivery, Incorrect Addresses, and Returned Packages

If a package cannot be delivered because of an incorrect, incomplete, or invalid address, or because the recipient is unavailable or refuses delivery, the package may be returned to the sender by the carrier.

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned to us, please contact customer service at info@fostania.shop for assistance.

Additional shipping arrangements may be required depending on the circumstances of the returned package.

10. Delayed, Lost, or Misdelivered Packages

If tracking information indicates that a package is delayed, customers should first review the latest tracking information provided by the carrier.

If a package appears to be lost, customers should contact us at:

Email: info@fostania.shop

We may work with the shipping carrier to investigate the shipment.

For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, mailrooms, or other locations where the carrier may have left the package.

Because delivery and transportation are handled by the carrier after dispatch, resolution times may vary depending on the carrier's investigation process.

11. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at:

Email: info@fostania.shop

Please provide your order information and a description of the issue so that we can review the situation and determine the appropriate resolution.

We may request photographs or other information necessary to verify the condition or contents of the shipment.

12. Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any rights or protections that consumers may have under applicable federal, state, or local laws.

Where applicable law provides rights that cannot legally be waived or limited, those rights remain unaffected by this policy.

13. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy from time to time.

Any changes will become effective when the updated policy is posted on our website, unless otherwise stated.

Customers are encouraged to review this Shipping Policy periodically for the latest information regarding shipping and order processing.

14. Contact Information

If you have questions regarding shipping, order processing, delivery, or tracking, please contact us:

Store Name: fostania.shop
Email: info@fostania.shop
Phone: +1 (951) 293-0474
Business Address: 160 Alabaster Loop, Perris, CA 92570, United States

15. Acceptance of This Shipping Policy

By placing an order through fostania.shop, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.